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FIVE PLATINUM SERVICE PRINCIPLES FOR CREATING CUSTOMERS FOR IBD

SIMON T BAILEY
SIMON T. BAILEY INTERNATIONAL,
03 / 2018
9781732599406
Inglés

Sinopsis

In todayâÇÖs competitive business world, thereâÇÖs no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find youráSPARKáyou shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you werenâÇÖt just hired to do a job, your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers. YouráSPARKáis what distinguishes you from the pack through exceptionaláPLATINUMáservice that keeps customers coming back-every time.You have the opportunity toáBe the Sparkáfor your company, customers, and employees, and this book will teach you how. Author Simon T. Bailey shares five proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will, in turn, capture the hearts and minds of customers. Through evidence-based research, stories and examples,áBe the SPARKáwill teach you how to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back.Best of all, this book will help you find and ignite your inneráSPARK. ItâÇÖs time to light the fire in your belly, to kindle your passion, andáBe the Sparkthat creates the change you want to see in yourself, your company, and the world.