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JOY WITH ONLINE TECHNOLOGY PRODUCT MARKETING IBD

ELIO ENDLESS PUBLISHERS
08 / 2023
9784609621644
Inglés

Sinopsis

Within the context of marketing, one of the most importantfactors to consider is customer satisfaction, sometimesknown by its acronym, CSAT. In essence, it acts as a gauge thatdetermines how evectile?y a company:s goods and serlices meet orelen exceed the expectations of its customers. Customer satisfactionmay be summed up with the fo'owing de'nition( )the number ofcustomers, or percentage of tota? customers, whose reported experiencewith a 'rm, its products, or its serlices zratingsq, exceeds speci-'ed satisfaction goa?s.) This de'nition captures the core of customersatisfaction perfect?y. This concept emphasiJes how important it is tonot on?y satisfy, but rather continua'y exceed, the expectations andwants of the priJed c?ients.Customers hale a signi'cant amount ofsway and are unOuestionab?y the essentia? driling force behind thesuccess of any business. Their indilidua? tastes, co'ectile liewpoints,and summatile experiences