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SORRY ABOUT THE WAIT IBD

EDUARDO J ESTRADA
EDUARDO J. ESTRADA
04 / 2023
9798215933152
Inglés

Sinopsis

Are you tired of hearing the phrase "Sorry about the wait" fromáservice staff? Do you want to accelerate the time from order to service delivery while also improvingácustomersâÇÖ experience? If so, then SORRY ABOUT THE WAIT is the book for you.áIn this practical guide, experienced industrial engineer, Eduardo J. Estrada, shares proven Lean Manufacturing concepts and tools that can be applied to hospitality and small business processes to reduce wait times and enhance customer satisfaction. With a simple and easy-to-follow approach, this book encourages readers to start with the basics and build their way up.áEach tool and technique are explained in detail, with examples of how they can be applied. Whether you are a small business owner or a hospitality professional, this book will help you achieve your goals and create a culture of continuous improvement.áSome of the key topics covered in this book include:Understanding the importance of wait times and customer experienceIdentifying and eliminating waste in your processesStreamlining your operations for efficiencyImplementing visual management and standard workCreating a culture of continuous improvementDonâÇÖt wait any longer to improve your business operations and enhance your customersâÇÖ experience.áOrder SORRY ABOUT THE WAIT today and start putting these tools and techniques into practice.áShare your journey and successes with your team, and together, you can create a culture of continuous improvement that will benefit your business and your customers alike.